FAQs
How do I get a quote?
We cannot give you an accurate quote until we know more about your company, your customers and your overall objectives, please contact us to start the ball rolling.
How long does the average website project take?
The majority of our website projects are completed within 8-12 weeks. Smaller brochure style websites can be completed much faster.
In our experience the main delay with web design projects is due to late delivery of website content so if you have finalised content that you can provide at the very start of the project we can often fast-track your project considerably.
What are your payment terms?
For the vast majority of projects we ask for a third upfront, another third at the project mid-point and the remaining third on completion.
For smaller projects we sometimes split the payments into two, one upfront and the remainder on completion.
For updates and on-going work we generally invoice clients on a monthly basis so at the end of each month you receive an invoice for our work for that month, including a breakdown of the hours and tasks with payment due within 30 days.
How does the web design process work?
Please take a look at our web design approach which shows the process in detail.
Can we view the website as it progresses?
Yes, very early on in our web design and web application projects we'll provide you with a password-protected location on one of our staging servers where you can view the draft site as it progresses. Updates are pushed to this staging site automatically, as we work on the project. So you will be able to check on progress throughout the project life cycle.
Can we have a meeting before we go ahead?
Yes, we are happy to provide a free initial consultation to discuss your project in person, please contact us.
Do you host websites?
Yes, we prefer to host our client's websites on our scalable cloud hosting infrastructure, to find out more please read about our web hosting services.
Do you offer "back-end" programming services?
Yes, we are able to cater for all aspects of website / web application projects from design through to complex database driven programming, please contact us to discuss your requirements.
Do you provide graphic design and print design services?
Yes, besides web design and build, a proportion of our work is also graphic design. So we can provide you with a corporate identity, logo, business cards, letterheads, compliment slips, brochures, exhibition graphics, vehicle livery and any other requirements you may have.
Can you help us create the content for the website?
Yes, we can assist with copywriting, photography and video production to either create or massage your existing content into the best raw materials from which to build a website that engages your visitors and meets your objectives.